Feedback from customers plays a big part in the continual improvement process within Regency Stone so we would love to hear about your experience with us. If you have photos of your beautifully created benchtops by Regency Stone that you would like to showcase, please feel free to email them through to us! Alternatively, we would appreciate your time by leaving a comment or review on our Facebook page about your experience with Regency Stone. Also, don’t forget to follow us on instagram to keep up to date with photo uploads of recently completed projects. Read customer testimonials to see what our customers are saying about our beautiful high quality granite and marble kitchen and bathroom bench tops.
Mike & Elaine Gleave
A big thank you to you and your staff for the great work done to my kitchen benches yesterday! Based upon my experience over the years, I can assure you that in general, companies don’t seem to take as much pride and care in their products and services nowadays, especially in after sales service. No company can ever get it right all of the time, particularly with new products, so it’s important that when there is an issue, its acknowledged and addressed as soon as possible. On the couple of issues I’ve had with my Neolith installation – possibly due to settlement of our new build, when I’ve contacted Regency Stone somebody has got straight back to me, visited the job to assess the situation (including a call to me 30 mins before arrival) and followed this up with a prompt, timely resolution. Furthermore, there was no issue regarding demarcation as to who or what was at fault; was it you, was it the product, was it the glue, was it the builder, was it the customer? No, you just fixed it – Brilliant! All your staff are polite and professional, it’s a pleasure doing business with you. Please pass on my communication to your staff. Thanks again.
"You are a legend Emma, this looks great! I initially contacted a couple of companies for quotes and am extremely happy we choose regency. Your service has been outstanding and informative. Being in the service industry ourselves I find it refreshing when I come across someone who goes the extra mile. Thank you again for all your help!"
“We really appreciated the effort of your whole team and were grateful for the guys that stayed back so late yesterday even though they still had the drive home ahead of them. So thank you for everything you’ve done for us, I will go check out their finished job in the next couple of days, but from what I have seen so far it looks amazing”
“Just want to say a BIG THANKYOU to the team at Regency Stone for being so patient and doing a fantastic job on our kitchen and Laundry benches. It looks amazing and we are so so happy with it. The boys on site were so easy to work with and made sure every detail was perfect! I just wanted to say a big Thank you to Emma as well for being so open and resourceful and going above and beyond to ensure we were happy, you’re a rare find in the industry. If we ever decide to build again we will be back! “
"Good to do business with honest and helpful people. Thank you"
"Just like to say a thank you to Davin who went out of his way to offer extra assistance to make sure my requirements were met. His 'nothing is too much trouble' genuine attitude was much appreciated."
"Most impressed with courtesy calls and punctuality of workmen. Really appreciate the prompt rectification of a slight problem and the assistance given during installation."
"I would like to take this opportunity to thank your company for the excellent service provided. From the initial enquiry at the display office to the estimator and finally the two lads who carried out the installation, I was more than pleased with the service, particularly in fitting in with my request that everything needed to be done on a Friday! The two lads arrived on time on Friday morning, were polite and carried out the job with minimum fuss and in a clean and tidy manner. Over the last 6 months, I have had the occasion to use many trades and I have to say, your staff/service are amongst the best I have encountered. I would have no hesitation in recommending your company to others."
M. P. Egan, Casuarina Beach
"Compliments to the guys who fitted our bench top today. Prompt, efficient, friendly and they cleaned up after the job too.”
"A pleasure doing business with you. You're staff are great, easy to deal with, would highly recommend Regency Stone."
Paul and Mandy Copson
"I would just like to express our gratitude and appreciation for the work that has been completed at our home. From the start when you came out and we discussed ideas, colours and sizes to Endre templating to the finish of Nizar and Bob installing the stone, the whole process has been a pleasure. As you can imagine when renovating, the issues of co-ordinating trades can be quite difficult but your company made it easy and worked in extremely well. Word of mouth is the best marketing tool and I can honestly say I will be recommending your company to any of my friends or acquaintances that I know who need any stone/granite etc. Thank you once again."
"Please thank the guys who came out to install - they were fantastic! Rohan and I are very happy with the bench tops so far! They look great - many thanks for your recommendation on the alternative stone! Please give our thanks to Davin as well and let him know we'll keep in touch for future renovations - as there will be many more!"
Dennis and Christine Nielsen
"Thoroughly professional, can't speak highly enough of your tradesmen - excellence was their only standard. If you can please my wife, you've done well."
"From the time that we visited your showroom to date of installation, all dealings with your company have been very professional and we are very pleased with the end product."
Greg and Laura Casey
“We would like to thank everyone for the exemplary service we have received from your company. All too often clients are quick to condemn for bad service and unwilling to give feedback when deserved. The product has met and exceeded our expectations and will bring us pleasure for many years to come. However, the service and your staff's attitude will be the thing that stands out above all else. Nothing was too much trouble from the moment we walked through the door. We will certainly be using your services wherever we are able and will continue to be ambassadors for your business. Thank you."
Amy Warnick, Camp Hill
"Your sales/customer assistance is excellent - very knowledgeable and helpful."
Ian Pule-Simpson and Winslow
"We would recommend your quality service and professionalism to anyone who wanted a quality product in their home, with a team of people where nothing is a bother, and the end result is exceptional.”